Privacy Policy

BlackRoc may collect personal information that you voluntarily provide through this website, including:

• First name and last name
• Business or company name
• Email address
• Phone number
• Address or project location
• Enquiry details or information submitted through contact forms

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This website may also collect technical and usage information automatically, including:

• Cookies
• IP address
• Browser and device information
• Pages visited
• Time spent on the website
• Website interaction data
• General location information, such as country or time zone

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How we collect information

Personal information may be collected when you:

• Submit an enquiry through our website
• Request a quote or contact from BlackRoc
• Communicate with us by email, phone or online form
• Use or interact with our website

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Technical information may be collected automatically through cookies, analytics tools and similar website technologies.
How we use personal information

BlackRoc may use personal information to:

• Respond to enquiries
• Provide quotes, information or services requested by you
• Manage customer and project communications
• Improve our website, services and user experience
• Monitor website performance and security
• Meet legal, regulatory and business obligations
• Protect our rights, property and lawful interests

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We do not sell personal information.
Cookies and website analyticsThis website may use cookies and similar technologies to improve functionality, analyse website traffic and understand how visitors interact with the site.
We may use third-party tools such as analytics, mapping, security, advertising, tag management or website performance services. These services may collect usage data in accordance with their own privacy policies.
You may choose to disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
Contact forms
When you submit a contact form, BlackRoc may collect the details you provide so we can respond to your enquiry, provide requested information or follow up regarding our services.
The information collected may include your name, company, phone number, email address, project address and enquiry details.
Third-party services

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This website may use third-party services for functions such as:

• Website analytics
• Spam and bot protection
• Embedded maps
• Fonts and website display features
• Website performance and content delivery
• Advertising or remarketing
• Tag management

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These third-party providers may process limited personal information or usage data to deliver their services. BlackRoc takes reasonable steps to use reputable providers, but their handling of information is governed by their own privacy policies.
Storage and security
BlackRoc takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically using secure business systems, hosting providers, email platforms, customer management systems or other technology services used by BlackRoc.
While we take appropriate precautions, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Disclosure of personal information

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BlackRoc may disclose personal information where reasonably necessary to:

• Employees, contractors or representatives of BlackRoc
• Service providers who assist with website, IT, marketing, administration or communications
• Professional advisers, including accountants, insurers or legal advisers
• Authorities, regulators or law enforcement where required by law
• Parties involved in business transactions, where permitted by law

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We only disclose information where it is necessary for business, operational, legal or service-related purposes.
Overseas disclosure
Some service providers used by BlackRoc may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.
Retention of personal information
BlackRoc retains personal information for as long as reasonably necessary for the purpose for which it was collected, including to provide services, manage enquiries, maintain business records, comply with legal obligations or resolve disputes.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
Accessing and correcting your information
You may request access to personal information BlackRoc holds about you. You may also request correction of inaccurate, incomplete or outdated information.
To make a request, please contact BlackRoc using the contact details provided on this website.
Direct marketing
BlackRoc may use your contact details to send relevant business communications, updates or service information where permitted by law.
You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
Legal requirements
BlackRoc may use or disclose personal information where required or authorised by law, including in response to lawful requests from courts, regulators, government agencies or enforcement authorities.
Changes to this Privacy Policy
BlackRoc may update this Privacy Policy from time to time. Any changes will be published on this website.
We recommend reviewing this page periodically to stay informed about how BlackRoc manages personal information.
Contact BlackRoc
For questions about this Privacy Policy or how your personal information is handled, please contact BlackRoc through the contact details listed on www.BlackRoc.net.